Return & Refund Policy

At Candidate and Tiger, we are committed to ensuring that you have a positive experience with our services and products. However, we understand that sometimes things don't go as planned. Please take a moment to review our return and refund policy below to familiarize yourself with how we handle different product categories.

Resume Writing Services:

Our resume writing services are designed to provide you with customized and highly specialized content tailored to your specific career needs. Due to the personalized nature of this service, all sales are final. Once we have completed and delivered your resume, no refunds will be provided. We highly encourage you to communicate any special requests during the drafting phase to ensure your complete satisfaction.

Digital Downloads:

All of our digital products, including e-books, guides, and downloadable content, are delivered immediately upon purchase. Given the instant delivery and nature of these products, all sales are final and non-refundable. If you experience any issues with accessing your digital downloads, please contact us and we will be happy to assist you in resolving the issue promptly.

Firefighting-Themed Apparel and Products:

We take great care in the quality of our firefighting-themed apparel and merchandise. If your product does not match the description, you may return the item to us within 30 days from the shipment date for a refund. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please note that you will be responsible for paying for the return shipping costs. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

How to Initiate a Return or Refund:

If you need to return an item or inquire about a refund, please contact our support team with your order number and details about the issue. We will provide further instructions on how to return your item. Please be advised that certain items, such as personalized or custom products, are not eligible for returns.

Processing Time:

Once we receive your return, we will inspect the item and notify you of the status of your refund. Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days. If you do not see the refund after this period, we recommend checking with your bank or credit card company as processing times may vary.